The benefits of automating IT processes

24th April 2023

automatied IT

More and more businesses are adopting automated IT processes, and it is clear to see why. Automating IT processes can increase productivity, reduce the risk of errors, and free up time, resources, and personnel.

Here we explain what IT process automation is and tell you some of the many benefits that automating IT processes can have on your business.

What are IT processes?

IT processes are the tasks and activities carried out by an IT department to manage and support the technology and programmes used in an organisation.

These processes may include handling service requests, managing hardware and software, implementing new technologies, and monitoring compliance and security.

What is IT process automation?

IT process automation involves using technology to automate tasks, processes, and workflows that an IT department typically does manually.

Many repetitive and time-consuming tasks can be automated, including monitoring and maintaining systems, and analysing and reporting data.

Commonly automated IT processes

Some of the common IT processes which can be automated include:

Service and change requests

IT departments receive a lot of ad-hoc requests which can be submitted digitally and automatically assigned to the appropriate person using automated processes.

Ticketing system

Many IT departments have a ticketing system that can incorporate an automated workflow to assign, track, and close tickets more efficiently.

Asset management

Streamline the onboarding and offboarding process and manage the distribution and intake of IT assets with digital forms, notifications, and stock keeping.

Compliances and auditing

Automated forms can help to ensure that employees have completed auditing checks as and when required to comply with software safety and regulatory standards.

Benefits of automating IT processes

There are many benefits to automating your business’ IT processes, such as:

Greater efficiency

Be more organised, streamline and standardise operations, and save time and resources with automated processes.

Greater accuracy

Processes which are automated are more likely to be done accurately and reliably as they are less prone to human error.

Enhanced productivity

Free up time, resources, and personnel to concentrate on other important duties and projects, and boost your output.

Improved data management

Data is better organised and access is managed so that those who should access it can and those who should not cannot.

These are just some of the many ways and benefits of automating IT processes. Here at ECL, we recognise the value of IT process automation and the positive impact it can have on a business, but we also acknowledge that it is typically not a simple or quick task.

However, professional help is available to ensure the process goes as smoothly and quickly as possible so that you can reap the benefits without the stress.

If you are interested in IT process automation for your business, call our team of IT experts on 01268 575300, or email us at

Posted in

Get in touch

Can't find what you're looking for or have further questions, please give ECL a call on 01268 575300 or fill out the form below and we will get back in touch as soon as possible...

Please enter your name.
Please enter a valid email address.
Please type your message.

Please check the captcha to verify you are not a robot.

IT Support

ECL recognises that every client is different, and every client has a different IT support requirement. Whatever the size of your business, we can offer a support scenario to suit your needs.

Cloud Services

Whether your business already uses Cloud services or you’re considering the Cloud as a possible way forward, talk to us first. We can provide anything from fully hosted IT infrastructures on our own ECL Private Cloud, to simple on-line backups. We can also give expert advice on Office 365 and other Cloud platforms.

Disaster Recovery

How would losing access to your IT systems and data for days, or even weeks, affect your business? For many if not most companies this would be a nightmare scenario, with potentially very serious consequences.

Office 365

Cloud services could potentially lower your overall costs and gives your employees all the tools they need alongside the correct layers of security and compliance.

Client reviews