The Growing Role of IT in Business Decisions: From Support Function to Strategic Asset

Close-up image of a person’s hands typing on a laptop keyboard

For decades, information technology was viewed primarily as a support function — the department you called when your email stopped working or when the server needed rebooting. IT kept the lights on, ensured systems ran smoothly, and fixed issues when they arose.  But that perception has changed dramatically. IT has moved from the back office to the boardroom. It’s no longer just…

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