Is it time for you to outsource your IT support?

23rd November 2017

ECL blog 40Every business will at some point encounter IT problems. Not only do businesses need to maintain systems that work swiftly and accurately, but they also need to make sure that they are safe and secure from cyber threats.

To keep things moving, it is important to have someone on hand to help. Let’s look at some of the reasons why you should work with a trusted IT support company.

The cost factor
While in the early stages of your business it can be realistic to manage some aspects of IT yourself, there comes a point when it is no longer profitable to do so. If you want your business to grow then you need to have your attention focused on, well, your business. If you’re spending too much time on working out problems with emails, updating software or guarding against security issues then you should consider asking for help to bring back some balance to your day.

Sourcing professionals
Some businesses decide to employ an in-house IT manager. However, when you consider the costs incurred by agencies, benefits, the constant training and sourcing of talented employees, it can be a tall order. Here at ECL, our team are constantly up-to-date with the latest techniques and trade knowledge to get to the bottom of any problems you might encounter and we have a range of plans to choose from.

Staying one step ahead
When a business has no IT support they tend to be reactive rather than pro-active. This means that they call for help and put into place precautions only when there is a serious incident. A good IT support company will plan for the future, keeping you protected from malware and navigating the choppy seas of internet security. This will in turn minimise down time and ensure that your data, and that of your customers, is kept safe and secure.

Up to date advice
The world of software and technology is always changing and most businesses outside of the IT sector find it hard to keep up. With a dedicated IT support team, you can have the piece of mind that any necessary patches and upgrades are not passing you by.  This is beneficial not only for protecting against threats but also for any applications and software updates that could benefit your operations.

IT support is essential to a business, no matter the size. Here at ECL we provide a range of IT support agreements at highly competitive rates including fixed-fee rolling monthly agreements with no long-term tie-in’s. To find out more please contact us on 01268 575300.

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IT Support

ECL recognises that every client is different, and every client has a different IT support requirement. Whatever the size of your business, we can offer a support scenario to suit your needs.

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Whether your business already uses Cloud services or you’re considering the Cloud as a possible way forward, talk to us first. We can provide anything from fully hosted IT infrastructures on our own ECL Private Cloud, to simple on-line backups. We can also give expert advice on Office 365 and other Cloud platforms.

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How would losing access to your IT systems and data for days, or even weeks, affect your business? For many if not most companies this would be a nightmare scenario, with potentially very serious consequences.

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Cloud services could potentially lower your overall costs and gives your employees all the tools they need alongside the correct layers of security and compliance.

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